The Work Area Recovery Service includes the Site, hardware, communications equipment,
services etc. detailed below. The Service is available twenty-four hours a day every day subject
to correct Invocation.
Office Environment:
180 Workstations*, CAT 6 LAN wiring.
Of which 130 are in Call Centre format and the balance distributed in various offices configurations.
Workstations are in suites of 90, 25 and 12.
Internal meeting rooms, projectors etc
Canteen Areas
* (Workstation = Desk, Chair, PC & Telephone)
Power:
UPS and Generator cover provided.
Telecomms:
Dual and diverse telecommunications.
Security:
Swipe Card access system.
Telephony:
Using Cisco Unified Communications System
ACD
Phones (Cisco CP-7940G, IEEE 802.af compliant)
Primary Rate ISDN
PSTN Lines (For Faxes)
Computer Room:
Fully Air conditioned, Raised floor, controlled access.
42U Racks (600 x 1000mm) available for client use.
Workstations:
Dell Optiplex 740 or equivalent
1GB Ram
160GB Hard Disk
CD ROM drive
Ethernet Adapter
Printers:
LaserJet Colour printers
Laser Black & White printers
Internet Access:
Cisco Routers 2811
Supported by IP/PRI /ETH
Bandwidth 2 x 4MB Expandable
Other Equipment:
Fax Machines
Photocopiers
Shredders
Safes. Each member is assigned their own small safe where they can store keys, discs, Business Continuity Plans, etc.
TV and Radio.
Additional equipment can be provided based on clients’ individual needs.
